Returns & refunds
If something is not right with your order, we will make it right. Here is exactly how it works.
Our 7-day replacement guarantee
You can raise a replacement or return request within 7 days of delivery if the item you received is damaged, defective, or different from what you ordered.
The unboxing video
We ask for a short, continuous unboxing video that clearly shows the sealed parcel being opened for the first time. This lets us approve most claims the same day instead of waiting for the item to come back for inspection. Please start recording before you open the packaging - we cannot process claims without it.
How to raise a request
- Message us on WhatsApp or use our contact page within 7 days of delivery.
- Share your order number, a description of the issue, and your unboxing video.
- We confirm the request, usually within one working day.
- We arrange a free reverse pickup from your address - there is no pickup charge to you.
Refunds
Once the returned item reaches us and passes inspection, refunds are processed within 5-7 working days. Prepaid orders are refunded to the original payment method. Cash on Delivery orders are refunded by bank transfer to the account details you provide.
What we cannot accept
- Requests raised more than 7 days after delivery.
- Items returned used, washed, altered, or without their original packaging and tags.
- Claims for damage or wrong items without an unboxing video.
- Innerwear, personal care and hygiene products, for health and safety reasons.
Order cancellation
You can cancel an order free of charge any time before it is dispatched. Once a parcel has shipped, please use the return process above instead.